Genuian - a host you can trust

Privacy Policy


Genuian has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for Genuian.

Accounts & Billing

Genuian collects some personally identifiable information from clients. This information is used only for the recordkeeping and billing required to process payments for services. From time to time we may request information from you to verify identity for some support requests. Certain areas of this site, for example the support area, uses cookies (a small information file that a web server can place on a client computer) to remember your information the next time you visit the area. Use of those cookies is left to the discretion of the client.

Your IP address is collected at the time an order is submitted, for verification and anti-fraud purposes. When a support request is made from within the client area, your IP (when available) is collected. We may also request your IP address for the purposes of troubleshooting issues with the service or to determine routing issues. This information is saved within the client area and is accessible only by us. No IP address information is shared with any other party without authorization by you or required by law.

We do not collect information related to gender, age, race, sex or gender orientation, religious affiliation, or employment status. Personal information you share on your site(s) is not covered by this privacy policy.

Your name, address, and billing information is saved as part of account identification and for billing purposes. This information is accesible in the support area. We will not release this information, outside of billing purposes (for example to Mastercard, Visa, etc. to process an invoice) unless required by law.


A cookie is a small data file that certain Web sites write to your hard drive when you visit them. A cookie file can contain information such as a user ID that the site uses to track the pages you've visited. But the only personal information a cookie can contain is information you supply yourself. A cookie can't read data off your hard disk or read cookie files created by other sites. Genuian uses cookies to track user traffic patterns (as described above).

Genuian gives users the option for removing their information from our database by sending an email to

Revised May 24, 2018